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oktober 27, 2003
Organisationer i kris
Santa Fe-papret The Organization of Responsiveness: Innovation and Recovery in the Trading Rooms of Lower Manhattan (PDF) av Daniel Beunza och David Stark studerar hur organisationer arbetar i krissituationer och vad som kännetecknar effektiva och robusta organisationer.
Från introduktionen:
In this essay we examine a trading room that was damages in the Septemner 11th attack on the Worlds Trade Center (WTC). The trading room, part of a major international investment bank was located in the World Financial Center directly adjacent to the WTC. On the evening of September 11th, the management team of the trading room regrouped in an emergency facility in New Jersey and estimated that it would take 3 weeks to 3 month to resume operations. Yet only 6 days later, when equity markets re-opened on September 17th, they we trading again. What king of organization made such recovery possible? What did the crisis reveal about the social practices and the technological tools of trading? And what re the implications of the organizational bases of innovation and responsiveness for the broader recovery of Lower Manhattan?
Abstract
What is the organizational basis of responsiveness under conditions of crisis? In this essay we examine a trading room that was damaged in the September 11th attack on the World Trade Center (WTC). What did the crisis reveal about the social practices and the technological tools of trading? Drawing on ethnographic field research prior to September 11th, we show how the heterarchical (as opposed to hierarchical) organization of the trading room contributed to innovation on an ongoing basis. Drawing on our subsequent observations in the relocated trading room and focus group discussions with executives in other WTC financial firms, we show that similarly heterarchical features contributed to innovation in response to crisis. Under conditions of radical uncertainty, one cannot know in advance what resources one will need, or even know in advance what might be a resource. Laterally distributed intelligence and a tolerance of multiple registers of valuation and interaction provide generative structures of resourcefulness where the replicative redundancy of contingency planning confronts its limits. We conclude with a brief discussion of the implications of our findings on innovation, location, and responsiveness for the changing urban geography of finance and the redevelopment of Lower Manhattan.
Keywords:robustness, organizational theory, heterarchy, contingency planning, socio-technical networks
Posted by hakank at oktober 27, 2003 08:18 FM Posted to Social Network Analysis/Complex Networks