« Reguljära uttryck i Java | Main | Naturen som inspiration för skydd mot datorattacker »
november 28, 2003
Avslöja bedrägerier med röstanalys
Insurer taps voice analysis tech to detect fraud.
Online insurer Esure is to use technology that recognises when a speaker is under stress in a bid to detect fraud.
...
The company is keen to emphasise that the technology is a "stress detector" not a lie detector.
When a speaker experiences stress when answering a question or recounting an exaggerated or false statement, the frequency of their voice changes, according to studies originally conducted in Israel. It is this factor that VRA registers and assesses. The system compares responses to particular questions with baseline responses, answers to simple questions that can only be answered truthfully.
...
[Gordon Hannah, Esure's Head of Claims:] "This system is not intrusive. Claimants will be told clearly that their call is being recorded and analysed. We believe the honest majority is fed up with funding the cost of fraud so it is essential that esure works to identify and act against potential fraud".
Posted by hakank at november 28, 2003 12:35 EM Posted to Diverse